Frequently Asked Questions

How can I place an order?

You can browse our collection, select your desired product and place your order through our website. Please provide your correct name, address and active contact number.

Do you deliver across Pakistan?

Yes. Umee Ali Boutique delivers orders across Pakistan through reliable courier services.

What are the delivery charges?

Delivery charges are separate from the product price and are paid in advance before your order is dispatched.

How long does delivery take?

Delivery usually takes 3–7 working days, depending on your location and courier service.

Can I return or exchange my order?

Yes, eligible products may be exchanged according to our Return & Exchange Policy.

Please contact us within 24 hours of receiving your parcel if you have an issue.

What if I receive a damaged or wrong product?

Please contact us as soon as possible and provide your order number along with clear pictures/videos of the received product. Our team will review the issue and guide you.

Can I cancel my order?

Order cancellation may be possible before the order is dispatched. Please contact us as soon as possible if you need to cancel an order.

Do you offer Cash on Delivery?

If Cash on Delivery is available for your order, it will be shown as a payment option during checkout.

Are delivery charges refundable?

Delivery charges paid in advance are generally non-refundable, except where the wrong or defective product was delivered by Umee Ali Boutique.

How can I contact Umee Ali Boutique?

You can contact us through our Contact Us page or WhatsApp for assistance regarding your order or products.